Enterprise Systems · Hospitality
Hotel Operations
A hotel’s own operations app: a live room board, housekeeping rules, fault response times, events, shift cover and guest complaints, each with an owner.
Money at a glance: a read-only view of finance figures beside operations. Select the screenshot to enlarge it.
The business problem
Running a hotel day to day involves moments where small slips become guest complaints: a room checked in before it is clean, a cleaner entering before the guest has left, a fault that nobody owns, or two events booked into the same hall. Finance software rarely covers the running of the building.
The solution delivered
A working web application built around a fictional 45-room hotel. Every room has a live state derived from its booking, housekeeping task and any blocking fault. The app refuses the moves that cause complaints, such as checking into a room that is not ready or confirming an event with a short deposit, and watches response times. Each role sees the same live data filtered to its own job. Finance figures appear read-only, as a stand-in for a feed from the hotel’s existing finance app.
Main features
What it does.
Live room board
All rooms in one view, with arrivals and departures. Check-in is refused if the room is not ready.
Housekeeping rules
No clean while the guest is in the room, and turnovers are flagged and ranked first.
Maintenance
Faults carry response times by priority, and planned jobs are projected from days and running hours.
Events
Confirmation is refused for a short deposit, a space clash or too many guests.
Team and cover
Shift cover against minimums and a training matrix.
Guest voice
Every review and complaint gets an owner and a reply, and stale ones are flagged.
Role views
The same data filtered for front desk, housekeeping, maintenance, events or manager.
Data checks
Twelve rules look for what slipped. They only report; they never edit a record.
Screenshots
Inside the application.
Genuine screens from the working application. Select a desktop screenshot to enlarge it.
On a phone
Built to work on small screens too.
The same application adapts to a phone, so the people who need it can use it away from a desk.
Technologies
- Python
- Flask
- pandas
- openpyxl
- Plotly
- pytest (60 automated tests)
Listed from the project's own dependencies and tests.
Classink's contribution
Designed and built end to end by Classink: the room-state and rules logic, the web application, the role views, the Excel exports and the automated tests.
This is an internal Classink demonstration, not a paying client engagement. It runs on fictional, synthetic data, which the application states on every screen.
Business enquiry
Need something like Hotel Operations?
Tell us what you want to achieve. We will start with the problem, then scope what a solution could look like for your organisation.
Or write to classinkdigital@outlook.com