How we work
A structured path from first conversation to live system.
Every engagement follows five stages. Each stage ends with a defined output that you review before work proceeds.
- 01
Discover
Understand the organisation, users, goals, constraints and the problem to solve.
Output
Requirements document
- Stakeholder interviews
- Review of current processes and systems
- Requirements written down
- 02
Define
Agree scope, requirements, priorities, milestones and success measures.
Output
Project plan and scope
- Scope and milestones
- Architecture and technology plan
- Risk and resource plan
- 03
Design
Plan the user experience and technical structure before development begins.
Output
Approved designs
- Workflows and wireframes
- Interface and data design
- Client review and sign-off
- 04
Build & Test
Develop in stages, test key workflows and fix issues before release.
Output
Tested release
- Iterative build
- Functional and security testing
- Client acceptance testing
- 05
Launch & Support
Deploy, hand over, and agree maintenance or improvement support.
Output
Live system and documentation
- Production release
- Staff training and handover
- Ongoing support and maintenance
Governance
How we keep projects under control.
Documented scope
Scope, assumptions and deliverables are written down and agreed before build begins.
Change control
Changes to scope are assessed for time and cost impact, then approved in writing.
Regular review
Progress is shown to the client at agreed intervals, not only at the end.
Formal handover
Source documentation, access and training are transferred at completion.
Working together
What we need from you.
A good result depends on both sides. These four things keep a project moving.
A named project lead
One decision-maker who can clarify requirements and approve each stage.
Access to people and data
Availability of staff and the records needed to specify and test the system.
Timely feedback
Review of designs and releases within the agreed timeframes.
Acceptance criteria
Agreement on what a successful delivery looks like before development starts.
Business enquiry
Ready to start with Discover?
Send a short description of what you need. We will arrange a scoping conversation.
Or write to classinkdigital@outlook.com